We have a maintenance contract with Johnston Scotia and had to call them out when the boiler stopped working on a cold winters day.
Although they were extremely busy the engineer called in after work the same day and stayed until he had got it working again at 8pm.
He was friendly and really helpful and we were warm again without anything to pay. Excellent service.
Anne Harwood, Broadway, Worcestershire
"I am pleased I took out the Johnston Scotia insurance as unexpected problems have occurred in our home during the year.
I am happy to say that these were solved by the company with efficiency and courtesy".
Yvonne Eggleston, Tewkesbury, Gloucestershire
I am writing following the installation of an Intergas Eco RF 30 Boiler – firstly, to say that we are now enjoying on tap (!) hot and cold water and heating.
My wife and I were delighted by the professional service provided by Johnston Scotia from start to finish. From the original diagnosis by the engineer (Rob) of the problem (an ancient decaying hot water tank) and the options available to the site visit by Mr Johnston himself; from the efficiency of the work done to the good humour and customer focus of the engineers (Rob and Scott) - including pointing out the woodworm in the loft space!
I was impressed by the knowledge of the engineers and their willingness to describe the intricacies of their trade in layman’s terms (with diagrams!).
I don’t know if Johnston Scotia would call themselves a ‘family firm’ but it felt that way.
My wife and me would heartily recommend Johnston Scotia to anyone wanting regular maintenance or installations.
Dr Ashley Scott, Devizes, Wiltshire
Over the many years that I have employed Johnston Scotia I have always found them to be completely and utterly reliable. They offer a faultlessly excellent service.
Once a service has been agreed, they constantly keep in touch with you, both before and after service, so that you know exactly how you stand with them.
The engineers are always completely professional and trustworthy. What more could you ask for? I wouldn’t want to use any one else.
Peter Mackriel, Bath, Wiltshire
Customer Service - Always very helpful, cheerful and polite, that is what the customer wants. Professionally discusses the problem with the customer and fixes a suitable date.
Quality of Work - All the Johnston Scotia employees who have carried out work for us, has been to a very high standard. They are all very polite, very professional and a credit to your company.
Mr & Mrs Tandy, Tewkesbury, Glos
I am writing to thank you for the excellent service you have provided for us under our HomePlan in recent days. We had a toilet cistern malfunctioning and your plumber Rob and his colleagues have sorted it for us.
We have been most impressed with the manner in which your team have gone about their work. They have been thoroughly professional and considerate throughout and for that we have been most grateful. The support provided by their colleagues back at the office as they kept us informed of progress
in obtaining replacement parts was also much appreciated.
Our first experience of claiming under our HomePlan has been a good one and we shall not hesitate to recommend your services to our family and friends.
Please pass our sincere thanks to your team of plumbers and your colleagues.
They have each brought credit to JonhstonScotia.
RM, Cheltenham, Glos