Supporting your brand, supporting your customers, achieving your goals

At Johnston Scotia we know how important it is to create a good first impression with customers over the phone.

That’s because for the last 10 years we have been running our specialist call centre supporting some of the leading European brands within the heating industry.

Customer care is now of paramount importance to all companies that are selling products in this demanding consumer age, whether it is offering pre-sales product information and advice, having a single point of contact for customer service or delivering excellent and unrivalled after sales customer care and product support.

Do you want to free up your own highly trained staff to deal with new sales leads and concentrate on product and brand development and supporting the people who either sell or install your product?

Then outsourcing your inbound calls from the general public to a highly motivated and skilled customer care team might be what you are looking for!

Our team of agents is supported by a supervisory and management team with years of experience in both the heating, plumbing, retail and customer service industries. We benefit from our staff working within the environment of a plumbing & heating company, they have the full support and backup of highly trained heating and plumbing engineers on hand to pass on their specialist knowledge and a modern rural office environment with the latest in computer and telephony equipment to enable us to answer high volumes of calls and deliver professional customer care to the standards laid down by our clients.

We can deliver specialist inbound services for clients meeting key performance targets and collecting any requested customer data. Our technology allows us to monitor record and analyse all calls and supply clients with detailed reports to meet obligations for call answers times, call waiting times and much more. All statistical reporting can be delivered in a raw state by e-mail on a daily, weekly or monthly basis.

If you are looking for an affordable, reliable and professional way of handling your customer care telephone calls then please contact us.